Duracool

Privacy Policy

How Duracool (Nahtlos AG) handles your personal data.

This privacy policy describes how Duracool (the "Site" or "we") collects, uses, and discloses your personal data when you visit the Site or make a purchase.

Contact

For questions, access requests, or complaints, please contact us by email at hello@nahtlos.com or by post at:

Nahtlos AG
Lerchenfeldstrasse 3
CH-9014 St. Gallen
Switzerland

Collection of personal data

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information required to process your purchases. We may also collect additional information when you contact us for customer support.

Device information

  • Purpose: Load the Site correctly for you and run anonymized usage analytics.
  • Source: Automatically collected when you visit our Site.
  • Disclosure for business purposes: Shared with our processors Vercel and Stripe.
  • Personal data collected: Browser version, IP address, time zone, cookie information, pages and products you view, search terms, and how you interact with the Site.

Order information

  • Purpose: Provide you with products, process your payment, arrange shipping, send you invoices and order confirmations, and communicate with you.
  • Source: Provided by you.
  • Disclosure for business purposes: Shared with our payment processor Stripe and email service Resend.
  • Personal data collected: Name, billing address, shipping address, payment information (via Stripe), email address, phone number.

Customer support information

  • Purpose: Provide customer support.
  • Source: Provided by you.

Sharing personal data

We share your personal data with service providers to deliver our services and fulfill our contracts with you. Examples:

We may share your personal data to comply with applicable laws, respond to subpoenas, warrants, or other lawful requests, or otherwise protect our rights.

Use of personal data

We use your personal data to provide our services, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products and offers.

Legal basis

Under the General Data Protection Regulation ("GDPR"), if you are located in the European Economic Area ("EEA"), we process your personal data on the following legal bases:

  • Your consent;
  • Performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • Protection of your vital interests;
  • Our legitimate interests that do not override your fundamental rights and freedoms.

Retention

When you place an order on the Site, we will retain your personal data for our records unless and until you ask us to delete it. Order data is retained for 10 years under Swiss law (CO Art. 958f).

Your rights

GDPR

If you are located in the EEA, you have the right to access the personal data we hold about you, transfer it to a new service, and request correction, updates, or deletion. To exercise these rights, please contact us using the contact information above.

Cookies

We use only technically necessary cookies (cart, session) and, with your consent, anonymized analytics cookies (Vercel Analytics). A detailed list appears in the cookie banner on your first visit.

You can control cookies via your browser settings. Blocking cookies may degrade your user experience.

Do Not Track

Because there is no industry consensus on how to respond to "Do Not Track" signals, we do not change our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Complaints

If you wish to file a complaint, please contact us by email or post at the contact information above. If you are not satisfied with our response, you have the right to file a complaint with the competent data protection authority (in Switzerland: EDÖB, https://www.edoeb.admin.ch).

Last updated: April 2026